Foot Trouble Equals Travel Trouble

One thing is needed for commuting by bus or train... walking! That is considered one benefit of using public transit, actually. But a problem walking has thrown a wrench into my commuting lately.

It started with a shallow, minor transverse cut on the bottom of the big toe on my right foot. I didn't even notice when it happened, but as I continued to walk on it, the friction kept opening it up and it got more and more sore. It's not infected, inflamed, or bleeding, and it's not large. It just hurts when I walk. I think what is happening is that because of the transverse (cross-wise) orientation of the cut, as my foot moves backwards and forwards during each step, it pulls the edges of the cut open, and the skin and nerves at the base of the cut are irritated.  Hence the pain.

This should heal up soon,  but walking on it is probably delaying healing. And without some walking, I cannot get around... to work, to buy groceries, and so on.

I tried a bandaid yestereday for my walk to get groceries, but that was a major fail. Today I found a package of Dr. Scholl's Moleskin sheets. I cut a long strip and wrapped it around the toe, overlapping securely on top. Then I put on a tight-fitting sock. I need to travel about a mile to teach a class at the library. I'll try walking in my cushy Crocs and see if that works. If not, I can ride the bus home.

Moral of this story is to take good care of your feet (and legs) if you need them for commuting. Anybody can hobble to their car when they have a sore foot/knee/leg. But it will be a much bigger problem if you have to walk several blocks at one or both ends of your commute.

Another example of DART buses taking up space at Rodney Square, no route signage, creating confusion and causing other buses to have to unload passengers out in the street, while blocking traffic lanes.

I got to Rodney Square a little early, about 8:05 a.m. or so, and there were these two buses lined up on King St. almost to 10th St. Drivers missing, doors closed, no route signage. This bus with the Horizon ad finally turned on its route 19 signage, opened up for business and pulled out about 8:15.

Meanwhile, buses were pulling in behind these guys to load passengers, and were lined up all the way down the block to 11th St. Other buses were stopping in the traffic lane to unload passengers, because there was no place for them to park. As they did so, they were of course blocking traffic. If anyone wants to know why the rush hour traffic at Rodney Square is such a mess, this is a primary reason. There aren't really too many buses. But there are some drivers who pull in way too early and take up needed  curb space for to long a time. Often they leave their buses unattended while they go get coffee or whatever. They disrupt the flow of traffic in the parking lane and in the adjacent traffic lane.

 This is the bus, No 530,  that was parked on King at the corner of King and 10th St. when I arrived. When I left on the 33, over 10 minutes later, it was still there, with no driver, no route signage.

These layovers should not be permitted, especially during busy times. Surely there is somewhere else these buses could park temporarily. This is both a planning and a supervision problem, I suspect. Surely there is a solution that doesn't involve massive traffic tie-ups and lack of parking for buses trying to pull in to drop off and pick up passengers. Not to mention snarling traffic in adjacent lanes.

Complaints

Well, I e-mailed my complaint to DART yesterday, regarding the issue I posted about yesterday. I've recently seen drivers pulling out from Rodney Square before the scheduled departure time. I soon got a robo-email back saying they had received it. I don't submit complaints frequently, but in the past I've sometimes gotten a second follow-up e-mail telling me that they had forwarded my complaint on to a supervisor. Other times, I've never heard anything further.

You, too, can e-mail in comments, compliments, or complaints HERE. (form shown to the left.) Unfortunately, their form seems to work only on a computer. I tried once to send a comment on my Blackberry and was unable to get it to go through, although I send e-mail on my phone all the time. Oh, well, another issue for my DART wish list. If anyone else has had better luck e-mailing DART on another type of smartphone, I'd be interested in hearing it about it in the comments.

I think DART's response may depend on the type of complaint. I think I've gotten follow-ups mainly on very specific complaints, ones that include date, time, location, bus or route number. Once I even got an answer, telling me that no, I did not need to stand out in the street in order to be picked up by the route 6 bus. A driver had told me that, one Saturday morning when she flew by the stop well above the 25 mph posted speed limit and overshot the stop by half a block. She said the parked cars blocked her vision and so I should stand "way out," presumably so she didn't have to slow down. Per DART's response to my e-mailed complaint, passengers are not supposed to stand in the street at all.

I talk to a lot of other riders, and most of them have things to complain about re DART's service. But most never complain at all. If they do, it's mostly to make a frustrated phone call when a bus does not show up. Clearly there is not a lot of supervision of drivers. I think if more riders would send in specific complaints for the more egregious stuff (not every little thing), DART would be better able to sort out the bad behavior. And I think an e-mailed complaint, or even a letter, is the best way to go. A paper trail (even an electronic one) then exists, which would look very bad if the referenced situation really went south. Nobody wants that, so my guess is that action may more likely be taken for e-mail or letters.

The great majority of DART drivers are wonderful. We need to be sending in complements, too. It's just the minority of drivers who are idiots and make things bad for everybody. I wish they could all be like the wonderful, professional guys who drive route 54 in the mornings. They are so good. Over and over, I've seen them go above and beyond to help their passengers. Including me, over a year ago when I lost my cellphone on the bus... and thanks to one of these drivers got it back right away.

Route 19 Bus Leaving Rodney Square Early in p.m.

Some DART drivers just don't seem to grasp the goal of their work. One of these is driving a route 19 bus in the evenings. My schedule has changed, and on Mondays and Wednesdays I'm now taking a later route 40 bus and thus arriving later at Rodney Square in the evenings. If the 40 is on time (not a given by any means!) I will be able to catch the route 19 bus which, according to the schedule, leaves Rodney square at 5:55 p.m.

Well, I have missed the 19 a couple times now, due to the chronic lateness of the 40. But last Monday we got in earlier and I was very happy to see the route 19 bus waiting up the block on King St. I boarded and got out my reading... I was rather early. I was surprised when the bus pulled out at 5:50! That's a full 5 minutes early! No wonder I'd been missing it when the 40 was late.

On Wednesday I again was able to board the 19 early, noted the same driver, who again pulled out early, at 5:52, three minutes early. Of course I checked my watch in both cases against my Blackberry, to be sure I was time-correct... and I was.

This tendency of some drivers to pull out early from Rodney Square, a few minutes before the scheduled departure time, is very unprofessional. In this case it's particularly obnoxious because the 5:55 route 19 is the last run of the day for this bus. Riders who get to Rodney Square on time, but miss the bus because it has left early, may have real difficulty getting home, depending where they live.

I don't know why drivers do this... it's so improper and so easily documented. Maybe this guy wants to get off work a few minutes early by cutting corners. He is otherwise very mannerly in behavior, but clearly he doesn't give a rip about his passengers.

I think all drivers should be forced to try to get around for a month or so using only the buses. Then they might develop a feeling for how discouraging it is, after a long day of work, to miss your connection and have to wait another half hour or hour for a bus, just because a driver decided to pull out a few minutes ahead of schedule.

Bus Layover Disrupting Flow at Rodney Square

I took this photo this morning about 8:20. This is something that really gripes me, and I cannot understand why supervisors allow it. This bus was already parked at Rodney Square, along King Street, when I arrived about 8:10 or so. It was NOT pulled up to the corner, as you can see. As the 8:15 buses kept arriving, taking on passengers, and then departing, this bus was taking up space needed by other buses. A little after 8:20 it finally took off. It was not taking passengers, or getting ready to take on passengers. It was just laying over. 

I see buses do this regularly. They pull up, drop their passengers, and then the driver locks up, gets out and goes to get a cup of coffee or whatever, leaving his bus right in the middle of the block. Arriving buses are supposed to pull up behind each other, but with a bus parked smack dab in the middle of the block, not pulling up because there is no driver in it to do so, you have a logistical mess. Some arriving buses will, if there is no room at the back of the line, drive up and park ahead of the layover bus. This is very confusing and difficult for passengers, who don't know where to stand! If they stand down at King and 11th, where some buses are arriving, they may not be able to get up to the far corner, at King and 10th, if the bus they are waiting for jumps to the head. For passengers with disabilities or poor vision, it is even more difficult. If there is a large crowd on the sidewalk, it can be difficult to make it from one end of the block to the other in time to catch your bus.

All this mess caused because one driver decided to "lay over" and temporarily abandon his bus. This just should not be allowed. 

Who's Adopting the Bus Shelters?

Almost nobody is signing up to adopt shelters, it looks like. DART recently initiated an adopt-a-shelter program. Individuals, organizations, or businesses are encouraged to "adopt" one of the roughly 277 bus shelters here in Delaware. DART says these volunteers will...

help maintain bus shelters throughout the State. DART believes that these partnerships will result in more attractive and cleaner shelter environments for its customers while also reducing the number of incidents and associated costs of vandalism. It is also an opportunity for individuals and/or groups to be publicly recognized for their contribution to the community. DART will publicly recognize shelter adopters with a plaque at the shelter, in media releases, recognition on DART's popular web site, and with a framed wall certificate.

The program was announced well over a month ago. DART maintains a list of shelters available for adoption. It is dated July 1, 2011, and it shows only four shelters to have been adopted in New Castle County.

1. Hockessin Goodyear has adopted the shelter at Lancaster Pike and Yorklyn Road.
2. Tower Hill School has adopted a shelter at Pennsylvania Avenue and Rising Sun Lane.
3. Joan and Jim Hicks have adopted a shelter at Foulk Road and Fairfax Boulevard
4. Canaan Baptist Church has adopted the shelter at their location on Route 9 in Wilmington.

Hopefully there have been additional adoptions that are not yet shown.

Many of the shelters I have used are in terrible shape. There clearly is vandalism involved, but DART seems not to repair even long-standing damage. For example, I've used a shelter located near the intersection of Routes 7 and 40 in Bear.  Almost all the plastic panels are missing and have been for at least two years. There is nowhere else close by to get out of the rain, so when a gusty downpour starts, you and all your stuff just get soaked. A number of passengers and I ended up dripping, soaked to the skin, in a summer thunderstorm at that location one afternoon last summer. It was one of those sudden storms where the heavy rain is blown horizontally. Our umbrellas did not even help. Had all the panels been in place, we could have sheltered downwind, but the one remaining panel wasn't nearlybig enough for all of us.

This same stop is in a very dark area, with the nearest streetlight too far away to light the shelter. It is kind of scary at night. There is no shelter lighting at all here, although this stop serves busy Route 40 and is fairly high-volume. A shelter serving route 54 in a nearby neighborhood does seem to have lighting, although this other shelter is much less used.

There seems to be no rhyme or reason as to which shelters DART keeps in good shape and provides lighting for. But it's really a scandal how damaged some of the shelters have become, with no repairs for years and years. Other shelters seem to remain well-cared for.

I applaud the public adoption program, and especially those few who  have stepped up to volunteer.

If you're interested, according to the agreement that volunteers must sign, participants will be expected to do a weekly pick-up of trash, cleaning of the shelters, and removal of snow. DART says it will power wash the shelter "on an as needed basis." At the volunteer's request, DART will perform graffiti removal, removal of overgrown grass, and shelter repairs. Volunteers should report "concerns about snow removal," vandalism, disturbances, safety issues, and rider articles left at the shelter.  They should report to law enforcement any suspicious packages, drug paraphernalia, and illegal looking items. Participants will be given reflective vests and trash bags. DART says it will consider contracting security and/or maintenance services upon participant request. Let's hope more businesses and organizations sign up for this program. However, in the meanwhile DART is responsible for this stuff, and in some places the shelters are an absolute disgrace.

Another Reason Your Bus Might Be Late...

This video was recently posted on YouTube. It shows a route 203 DART bus filling up on diesel one evening... at an Exxon station! The footage was taken down in the Rehoboth Beach area, but the date is not specified.

This is pretty funny, and there is probably a good reason for it. But it doesn't look good, does it? One wonders what the real story might be.

For the record, I've never heard of buses filling up at gas stations here in New Castle County! So our bus was probably not late last night because it had to stop for a fill-up.

Where Are the Schedules?

Well, it was back to work for me yesterday morning. You know that service change that went into effect a couple of weeks ago? And the new schedules corresponding to that service change? Well, I've ridden on quite a few buses since then, and only once have I even seen a few schedules available. And those were for a different route than the bus I was on!

I have scored some schedules at two different libraries (Bear and Woodlawn). In both cases, however, the library racks were out of schedules for the route/routes that serve the immediate area of that library!

DART schedule distribution seems so hit-or-miss! I'm lucky because I have easy access to the internet and a printer, and can just pull up and print any schedule i need. For those without the equipment and/or skills, what are they supposed to do?

When I lived in Southern California, you could go to any drug store or book store and buy a little paperback book that contained maps and current schedules for ALL routes. You could tuck the book into your bag and go, knowing you had schedules for wherever the day would take you. They cost a few dollars and had a fold-out map pasted in the back, showing all routes.

It's gotten expensive to produce books, and perhaps the cost would now be prohibitive. But how about this. Bus schedules that are mobile-friendly. (Hint to DART - pdf files are NOT mobile friendly.) How about Google Map overlays that show bus routes... to scale, on REAL maps instead of the current not-to-scale crappy maps you can barely read, and then only if you already know the area and the referenced landmarks? I have taken classes on MAKING maps, and I can just barely figure out the current DART route maps. Google Map overlays would be a huge help.

More Information on the Paratransit Sexual Assault

MilfordBeacon.com has an article this morning that provides a little more information on the sexual assault first reported yesterday.

The Beacon states that the assault occurred when the DART driver, Ronald Elam, a Newark resident, parked his Paratransit bus on Ballantrae Drive in Cecil County, Maryland. He and the victim were the occupants of the bus, and surveillance video footage showed that the driver initiated sexual contact with the victim.

DART says that Elam was suspended immediately, when they learned of the alleged assault on July 11. He was then fired on July 12. This suggests that the surveillance video had probably been checked at that point. If so, why did it take over two weeks for this predator, Elam, to be arrested?

DART says that all ParaTransit employees receive background checks prior to being hired. They also say that video surveillance equipment is used in each bus to monitor on-the-job performance. Don't drivers know about this surveillance equipment? If so, why do drivers continue to engage in inappropriate and illegal behavior? Do they believe that supervisors will never monitor the tapes? This is one more reason  it is important for riders to report to DART management illegal or significantly inappropriate behavior on the part of drivers.

DART Paratransit Driver Charged with Sexual Assault of Mentally Impaired Passenger

This is really a nasty one. According to various news reports, an alleged July 7 sexual assault occurred involving a 22-year-old female passenger who was alone on the bus. She is reportedly "mentally impaired," functioning like a 5- or 6-year old child. The driver accused of the assault is 50-year-old Ronald Elam, a 4-year DART employee. He has been charged with  sexual abuse of a vulnerable adult, attempted rape – second degree, third degree sex offense against mentally defective individual, fourth degree sex offense, and assault second degree. He is being extradited to the State of Maryland because he reportedly drove his bus about a mile into Maryland, where the alleged assault occurred, and then returned to Delaware where he dropped the victim at her usual stop.

You can read various accounts of this incident in the News Journal,  and here, here, and here.

Apparently, the July 7 incident was reported to DelDOT on July 11 by a member of the victim's family, a grandmother according to some of the reports. It was not until yesterday, July 28, that the Delaware State Police finally got around to arresting Mr. Elam. DART was able to use GPS data to determine that the incident took place just over the line in Maryland, and tape footage of the assault was found. With such unusually good evidence reportedly available, why did it take over two weeks for this very serious incident to be investigated and an arrest to be made? It looks like somebody dropped the ball... DelDOT? The police?

I hope there is some investigative follow-up on this delay. In the meanwhile, it appears that a reported predatory criminal was allowed, for a period of more than two weeks after being reported, to continue to have the opportunity to prey on vulnerable Paratransit riders.

Public Transportation Cutback over in Maryland

I just read an editorial about possible public transportation cutbacks over in Eastern Shore Maryland,

"In a blow to public transportation in Wicomico County, Shore Transit is looking to cut $200,000 in annual expenses, starting in the next few weeks. One north Salisbury route could be cut and take care of the problem, brought about by a $100,000 reduction in county funds, which triggered another $100,000 loss in matching federal funds."

In the accompanying editorial, the unidentified writer notes that:

Fewer routes might save money, but each time this happens, the system becomes less useful to potential riders.

The writer goes on to state that:

...buses... can be seen making their daily rounds across the region, often with few or no riders visible --which makes some people's blood boil when they see wasted tax dollars going up in exhaust smoke in the buses' wakes.... Empty or nearly empty buses on fixed routes are clearly neither cost-effective, practical nor desirable --and seeing them does not incline residents to want to support the service.

This is... typical. You have a barely viable public transit system, and so very few people use it. Then, because people don't use it, funds are cut back further. Rendering it even less useful and further decreasing ridership.

I think a lot of people would love to leave their cars in their driveways in favor of walking a few blocks to catch a bus and then being able to use their commute time to read, work, catch up on voice mail and calls. The biggest obstacles to such use, for most people I've talked to, are routes where the buses run too infrequently. When buses don't run often, riders spend much more time waiting for buses and transfers. They worry that if they miss a bus or transfer, they will be very late for work or appointments. Buses that run at intervals of more than 30 minutes are unappealing for most riders.

In other words, if a transit district wants to have a viable service, one that people with choice will actually choose to use, they can't give it a valid trial by providing substantially sub-optimal service. Yet, that is what governments usually do. And when ridership is (predictably) low, well then, they just cut services back even further.

Good public transportation is something we'll all be needing more and more as gas prices edge up. Public transportation provides other public benefits, as seen in the study referenced in yesterday's post. Improved public health, reduced air emissions, reduced traffic fatalities. But almost nowhere, especially in today's economic climate, does it seem that governments have the political will to direct spending sufficient to effect truly viable public transit systems.

A Squeaky Wheel

What do you do when you encounter problems when riding the bus? And yeah, if you ride there will be problems... some big, some small. Most of the passengers I meet bitch and complain to other riders. "Typical," they say. And they tell me about similar situations they've encountered. But do they complain to anybody who can do something about the problem? Not usually, from what I've seen.

Some passengers call DART when they're mad about something, especially if a bus hasn't shown up and they want to know why. I'm not sure whether calls help or not. I have only called once, and that about a driver on a route 33 bus who was chronically taking off from Rodney Square one to three minutes early. When the bus took off early just as I was 15 feet from the door, and I realized that if it had departed on time I would not have missed my connection... again... I was irate.  I called right then from my cell phone and I have to say that the DART customer service representative was polite and sympathetic. We checked my watch time to be sure it was accurate (it was) and she said she would bring it to the attention of a supervisor.

Usually, though, I've sent my complaints in e-mail. I suspect that may be more effective. One reason is that  in an e-mail you can be very specific and provide accurate details: bus route, date, time, location. I generally save my complaints for things I think are fairly serious, and I have to say I've seen changes to mitigate the situations I complained about. Maybe a coincidence, but other riders are probably complaining about the same things, and it DOES seem like DART is listening.

For example, I complained in the past about the serious overcrowding on route 6 buses between rush hours. Drivers were declaring "bus full" and passing riders (like me) by, leaving them to wait 30-45 minutes for the next bus. I know others were complaining, including drivers, and sure enough, at the next service change the intervals between buses on route 6, during non-rush daytime hours,  had been decreased to 20 minutes between Rodney Square and Prices Corner.

Some drivers display incredibly bad judgement, and when this happens you really should let DART know. Either by e-mail (probably most effective) or phone. You need to be specific about the date, time, location, and bus route if you expect any results. One Saturday morning I had a route 6 driver almost fail to pick me up from a stop on Union Street. She had been far over the speed limit, but did manage to stop about a half a block farther on, so I had to run down the street to board. When I politely (really!) suggested that she needed to drive a little slower in this area (it is residential with a 25 MPH limit), she informed me that there were too many parked cars along Union, so she couldn't see passengers at the stop. Therefore she needed me to stand "way out" so she could see me. I told her that this was a dangerous corner, with a lot of traffic turning right, and there was no way I would be standing in the street to wait. She said in that case, then, maybe next time she just wouldn't stop for me.

Now that was a driver who needed discipline. I e-mailed DART, related the story, and asked whether I was actually required to stand in the street. I eventually got a reply saying, no, DART does not recommend that passengers stand in the street to wait for buses, and that my information would be passed on to the driver's supervisor. I don't know if any action was taken, but I never had that particular problem again.

DART supervision of drivers seems pretty lax, to me. Maybe it's a training problem, too. The old-timers are generally professional, but behavior of a few of the newer drivers is amazingly bad. It seems to me that it is important for riders to pass on information about significantly bad driver comportment to the management. Because they will have no clue if we don't.

Study: Public Transportation Benefits

I recently ran across an interesting study, published just this June: Evaluating Public Transportation and Health Benefits. The study was done by the Victoria Transportation Policy Institute for The American Public Transportation Association. The overall findings of the study are that:

"High quality public transportation (convenient, comfortable, fast rail and bus transport) and transit oriented development (walkable, mixed-use communities located around transit stations) tend to affect travel activity in ways that provide large health benefits, including reduced traffic crashes and pollution emissions, increased physical fitness, improved mental health, improved basic access to medical care and healthy food and increased affordability which reduces financial stress to lower-income households."

The report is very readable, and available on the internet, so if you are interested, check it out. I've always been convinced that having a good, usable public transportation network is not only good for the riders, but good for the community as a whole.

Saturday Bus Ride

I rode the bus yesterday for the first time in over a week. Being on vacation is nice, but it's been so hot I haven't wanted to go out much, certainly not stand for who-knows-how-long on a sweltering street corner waiting for the bus that is always late. I've done some shopping on foot, in the morning before it gets very hot.Still not ideal, but the weather is what it is.

But duty called yesterday, and I had to travel to the library to teach my Saturday afternoon class. We didn't meet last week. Usually I walk... it's about 25 minutes. But yesterday... no way!

So I caught the route 6 bus which was only 5-10 minutes late. I'm very lucky that my closest inbound stop on Lincoln is shaded by a nice, big leafy green tree. I always go 10 minutes early, because very occasionally the bus runs early! So I waited about 20 minutes in the heat, but in the shade and with a decent breeze. Weather can certainly make commuting without a car into a bit of a trial, can't it? I felt for the folks waiting on hot, unshaded corners.

I always like riding DART on Saturdays. There's a whole different feel to it. Although some people are going to or from jobs, there's still a weekend feel to things. Different drivers, too, with lots of variation. I'm  told weekend drivers are usually new, with lower seniority. Yesterday's driver was a very cheerful woman, happy and engaged. How nice! Sometimes you get the ones who clearly don't like what they are doing, glum and sometimes even hostile. The worst are the power-mongers who think that now they have the wheel of a bus, they can lord it over all the riders at their mercy. I could tell some good stories!

So it was a nice, short Saturday ride. The library was well-chilled, of course. New bus schedules out in the lobby stand, so I finally stocked on those for all my usual routes. And I decided to walk home, which was hot but ok. I needed to stop at the 7-11 for some milk, anyway. One thing I've learned is that when you don't use a car, it's a good idea to be efficient, and get as much done with each trip as possible. So I got my milk... plus a pint of Ben and Jerry's... who could resist ice cream when the temperature was at the 100 degree mark? It was good, too. I'm glad to see the forecasts showing a break in this heat!

Problem with DART Layovers at Transfer Points

Well, it's been HOT and I'm on staycation this month. So not as much bus riding. I kind of miss it! I hope the new schedules are now in the buses. I need to revise the bus schedules in my phone to be sure I have the changes. Nothing worse than complaining about a late bus, and then discovering you have the wrong schedule!

One thing I have been wanting to gripe about is yet another DART/Rodney Square thing. We know that they have intentionally scheduled lots of buses to arrive at close to the same time, then almost no buses for a half hour followed by another mass arrival of buses. From my observation at Rodney Square, lots of buses arrive around a quarter to the hour, and then a quarter after. If you sit and watch the buses, you will notice that there are long periods of time during which only one or two buses come and go. So the pile-up is definitely a DART creation.

Another thing makes this problem worse. Some buses "lay over" at Rodney Square for anywhere from 5-10 minutes to nearly a half hour. This happens when a bus pulls up, lets its passengers disembark, and then the driver just parks there until his next run. Usually he has the signage as "Dart Garage" rather than the upcoming route number. He may lock up the bus and leave for a potty break or to get a coffee. A few minutes before his next run, he returns, turns the route number signage, opens the doors, and starts letting passengers enter the bus.

I've also seen this happen frequently at the Christiana Mall Target/Food Court stop, where a lot of people transfer. There are way fewer buses here, but it still creates problems and I've missed my transfer bus at this location because a driver returned to his laid-over bus, turned on the route sign, and took off immediately -  before I even saw the route sign!

There are several problems with buses laying over like this:

• It adds to the congestion at Rodney Square (or elsewhere). During busy periods, there may not even be enough spaces for buses to pull up and park along King, 10th, or 11th Streets. Buses that are not actively unloading passengers, or allowing them to get on, have no business taking up space here. The drivers should find another place to park if they need to take a break.
• Some drivers leave their buses parked mid-block. This creates chaos when other buses arrive. Some may pull in ahead of the parked bus, some behind. Riders have no idea where their incoming bus will park, and if they are handicapped, elderly, or have poor vision, this creates a big problem, as they do not know where to wait for their bus... in front of the parked bus, or behind? If they guess wrong, and their bus leaves before they can discover it is there and make their way to it, they will miss it.
• When a bus is parked without route signage displayed, at or near the "head of the line," riders are left to wonder whether THAT bus will "turn into" their bus, or whether their bus will shortly pull in way down the block. This is a particularly difficult problem during busy periods when buses are stretched all the way down the block. And it's even harder for the elderly, disabled, and those with poor vision. To be sure not to miss your bus, you have to keep scuttling up and down the block, to see it signage has been turned on in the unsigned layover bus, or the bus you're looking for has arrived at the other end of the block. 
• The driver of the layover bus too often arrives back at his bus just before it is scheduled to leave. He turns on the route sign, waits a minute or two, and then takes off. Passengers waiting for this bus near the other end of the block may not have time to make their way to the layover bus before it leaves, even if they are able to see it (often impossible when the trees at Rodney Square are leafed out). I have personally seen drivers pull out within a minute or less of turning on their route signs, and heard other angry riders complaining of drivers who turn on the route sign as they are pulling out. 

This is a supervision problem. Where are the DART supervisors? This stuff should not be happening at all, and would not be so common if drivers were well-trained and were adequately supervised. I should note that it's just a minority of drivers who do this... most have good sense and are there to make travel easier for their riders. But that unprofessional minority does give DART a bad name.

Where are the New Schedules?

An aside: Code orange predicted for today's air quality... again. Along with 90 degree temps and higher humidity. Sounds like a not-so-nice day. But the bus' air conditioning will feel good!

As noted in Saturday's post, new schedules come into effect this Sunday. I hope we'll start seeing the schedules this week. So far I haven't seen one... on the bus, or in a library. I have checked the online schedules for the buses I ride most often, and don't see much change. That despite DART's assertion that there would be "minor" changes in schedules for those routes that had been planned for the move from Rodney Square to the now-abandoned (one hopes for good!) Shipley Street location. The reason given for these changes is that they are supposed to "reduce the number of buses at Rodney Square at one time."

Given the huge pileup of buses that occurs at Rodney Square during rush hours, mostly around a quarter to and a quarter past the hour, I'd guess it would require more than "minor changes" to fix that problem. (A problem that was, obviously, created by DART itself.)

Saturday afternoon, at my local library, I looked for new schedules and saw none. Still the old ones. On the bus, no schedules at all. I don't get it. Not everyone has easy access to the internet, or even knows how to use it. Dart schedules are in .pdf or humongous Excel spreadsheet form, so that you can't just load 'em up on your smartphone. How are people who regularly commute by bus, and have no access to the online schedules, supposed to plan their trips prior to a service change? Libraries all have schedules, but they are never changed out until AFTER the service change has taken place. Big help.

DART needs to make these service changes easier to negotiate for non-computer-owning riders. Have points across the community where people can go pick up the NEW schedules at least one week, preferably two or more, before a service change takes effect. Riders all know that even small changes in schedule can make the difference between catching and missing a bus you need to ride. A change of as little as five minutes can necessitate a big change in a rider's schedule. Maybe he'll have to catch an earlier bus, to be sure he can make a needed transfer. This is a matter of great importance to riders who need to arrive on time for work or medical appointments.

I've seen riders at Rodney Square going from bus to bus at service changes, asking drivers if they have schedules for a specific route, and not finding them. Your bus may have schedules, but as often as not, they are not for the route you're on. Yes, the Wilmington library across the street from Rodney Square maintains a rack of schedules, but are they updated before the change, allowing people to plan ahead? Are they even open in the morning before 9:30, when most people are making their morning commute? (No to both.) Please, DART, make printed schedules available well before planned service changes.

New DART Schedules for July 17 Available

Yesterday DART sent out an announcement reminding riders of the long-delayed Service Change that will happen on July 17. That's a week from Sunday. As we already know, the Wilmington transit hub will remain at Rodney Square. There are only 3 significant changes:

• Route 16 - route path into downtown Wilmington will change, traveling up Walnut St., 8th St., French St., 10th St. to Rodney Square continuing to West St., 12th St., ending on Delaware Ave. at Adams St. The out of town path will come from Delaware Ave. serving the stop on 11th St. side of Rodney Square instead of the King St. side. Stops on Orange St. will no longer be served by this route.

• Route 24 - new trip will be added leaving Kynlyn Drive at 6:28 a.m., arriving Rodney Square at 6:52 a.m.

• ***Route 25 - NEW SERVICE EXTENSION - The 1 year pilot service, made available through the DNREC Community Environmental Project Fund, will travel along DE 9 to Clinton Street to Canal Road ending at the existing parking area located on Washington Street. On the return, service will include Washington Street to DE 9 to the Tybouts Corner Park & Ride, then resumes its currently operated service to Wilmington. Service operates from 5:30 a.m. to 11 p.m., Monday through Friday.***

Other changes include:

• Routes originally proposed for switching to Shipley Street (mostly those that load on King Street), now remaining at Rodney Square, will have minor time changes to reduce the number of buses at Rodney Square at one time.

• Minor time adjustments to Route 55 between Glasgow and Newark to improve on-time performance.

The new schedules are now available online here in pdf format. DART's announcement says that printed schedules will be available on buses. I did not see any yesterday, but if we're lucky we'll see some by next week.

An updated Excel spreadsheet that includes all bus route schedules in available here. This is a large spreadsheet, not phone-friendly. Wouldn't it be nice if, some day, DART would provide route schedules that could easily be pulled up and read on people's smartphones?

Route 40 Inbound is Always Late in the Afternoon

I've been riding Route 40 to and from Bear several times a week for almost two years. For the last couple of months the afternoon inbound runs are always late. Not once in a while, but always. I usually catch the bus at Governor's square, across the street from the K-Mart shopping center. The Route 40 bus that is supposed to be there at 4:38 p.m. never arrives until 4:50, 4:55, or even later. Instead of arriving at Rodney Square at the scheduled 5:15, we typically arrive at 5:25, often later. So much for transferring to the 5:20 Route 6 bus, like I always used to do.

I'm not sure what is causing the tardiness. I know Route 40 has "a reputation," from speaking with drivers of other routes. But I've had a few drivers on Route40 who seemed almost always to be on time, or very close to it. Then the driver changed and the schedule was missed by 10 or more minutes, consistently. So I suspect it's to some extent a function of the driver's efficiency. And let's face it... some drivers are efficient , and some are not. Some clearly care about their schedule, others obviously don't give a rip.

But it is unfair to passengers to have bus schedules so consistently blown. Are there managers watching? If a bus is always late, isn't it time to amend the schedule? Allow more time? Make sure drivers are able to get a timely start, and not have to take "potty breaks" that cause them to lose time? (Yes, this is a not-unheard-of occurrence on Route 40, as drivers take a break at the park-and-ride on Routes 7 and 273.)

Today... Air Quality Alert... Ride the Bus!

There has been a Code Orange air quality alert forecast today for northern Delaware, according to the Delaware Department of Natural Resources and Environmental Control.

"A CODE ORANGE AIR QUALITY ALERT MEANS THAT AIR POLLUTION CONCENTRATIONS WITHIN THE REGION MAY BECOME UNHEALTHY FOR SENSITIVE GROUPS. SENSITIVE GROUPS INCLUDE CHILDREN...PEOPLE SUFFERING FROM ASTHMA... HEART DISEASE OR OTHER LUNG DISEASES...AND THE ELDERLY. THE EFFECTS OF AIR POLLUTION CAN BE MINIMIZED BY AVOIDING STRENUOUS ACTIVITY OR EXERCISE OUTDOORS."

This alert means everybody should, as much as possible, avoid using cars and other emission sources. Riding the bus to work... OK. Driving to the mall... not OK. Catching a train to Philly... OK. Mowing your lawn with a gasoline mower... not OK.

This forecast map is courtesy http://www.airnow.gov. According to information on this site, this level of air pollution is expected to cause health effects in members of sensitive groups. The general public is not likely to be affected. So if you have asthma or other breathing or health conditions, you might want to stay indoors today.f sensitive groups may experience health effects. The general public is not likely to be affected.

Route 6: Expect Evening, Early-Morning Delays on Kirkwood Highway

Watch out, Route 6 passengers. Tonight, July 6, will be the start of evening construction work along Kirkwood Highway in the Elsmere area. If you ride Route 6 in the evening, be prepared for delays, as there will be lane closures and shifts.

Projects like this usually also involve some intermittent lane closures. If construction cleanup is delayed, as in my experience it sometimes is, there could be some early-morning slowdowns, too. Remember, even if you are not riding through Elsmere, delays can affect the entire route. From The Delmarva Town Crier:

"The Department of Transportation (DelDOT) announces nighttime lane and shoulder closures on Kirkwood Highway between Route 7 to Prices Corner for a pavement and rehabilitation project. The project will begin on Wednesday, July 6 and end in mid-November. The work hours will be from 7:30 p.m. to 5:30 a.m., Sunday through Thursday. All work will occur at night to decrease impact on commuter traffic. The contractor may use Fridays as a make up day. 

The closures are needed for the removal of the old road surface, patching, and hot-mix overlay. Motorists are advised to use caution when traveling through the area and to expect lane shifts. A-Del Construction Company Inc., submitted a bid of $2,059,450 the lowest of seven bids received."

Don''t Pay Full Fare - Use a DART Card

I always buy DART cards to pay for my bus fare, because it is cheaper and less of a hassle. Personally, I get the Platinum card, for which I pay $65, but which gives me $108 worth of rides. That's the maximum discount - 40%. That is, unless you're 65 years old, in which case you can get the Red Card with a 70% discount.

So instead of $1.15 for a single fare, I'm really only paying $0.69. And instead of $2.40 for a daily pass, I really pay only $1.44. That's a great savings.

Now, I notice that very few people take advantage of this. Last year, I bought a Platinum DART Card at the ShopRite at the Riverfront, and the clerk told me with surprise, "That's the first Platinum card I've ever sold!"

That's good for DART revenues, I guess, but not so good for riders' wallets. In my opinion, people should really try to save up for the highest-value card they can afford, so they can get the maximum discount. You can see the prices and discounts in the list at the right.

I think there are several reasons people don't buy the maximum-discount cards:

1. They can't afford it. Some folks can barely scrape up the change for a single ride. And some not even that, as witness the panhandlers begging change for a ride at Rodney Square. Those who most need the discount - let's face it - can't afford it.
2. People are afraid of losing a high-value card. This is legitimate. If you're in the habit of losing your card, you should stick to the lower-value cards. I was afraid of this, but over several years have still not lost a card (but... knock on wood!)
3. They don't know where or how to buy DART cards. You can get them at the customer service counter of any ACME market, and quite a few other places, too. But some people don't have time, and others have to go way out of their way. Some don't even know how to find out where to get them (you can call DART, or find a list of card outlets on the internet.)
4. They've had problems with cards in the past. Admittedly, it is a huge hassle when your card stops working when there is still money on it. But the drivers will generally let you keep riding until you can take care of it. 

Another Thing on My DART Wish List

Wouldn't it be nice if DART would provide some kind of usabke online map showing bus stops and bus routes? Preferably an overlay for, say, Google Maps?

When I started using the bus for my transportation needs, one of the most difficult things was knowing where bus stops were located. I knew the stops close to my house, of course. But when I wanted to go shopping, or to a meeting, it was often challenging. I did not know for sure where the nearest route to my destination ran. And when I figured that out, I still didn't know where to get off.

Once there, it was often very difficult to figure out where to catch  a homebound bus. You'd think corresponding bus stops on either side of two-way roads would be across the street from one another. But that is often not the case. Sometimes they are blocks apart, and it can be hard to know in which direction to head to find the closest stop.

A good map overlay system would be such a blessing. One that could be pulled up on a cell phone with internet, just like Mapquest or Google Maps.

By the way... there is a .pdf file available on the DART website that contains a list of all DART's bus stops. It is definitely not cell phone friendly, though. And sometimes it is difficult to figure out the stop descriptions, because they refer to landmarks you won't know if you are not familiar with the area. I've used this list to try to figure out, in advance, where I can get off the bus when I'm going somewhere new, and also where to catch the bus when returning. But it has usually been a laborious process.

Determining just where bus routes run is even more of a problem. The NCCo Bus Route Map found (if you look reeeeeeally hard) on DART's website (see snip above), is a help. But it is hard to read... it really does not give the level of detailed information riders need. You can get a printed copy of this, but they are hard to come by... you have to call and request one or get one at a DART office. Most schedule outlets don't have them. Most people try to use the bus schedule maps, which are horrible. Not to scale, and they show only a few cross-streets. If you don't already know the area, forget trying to use one of these.

I Wish We Had Service on the Fourth

Dang, I wish DART had at least limited service on the Fourth of July. They do offer the beach bus service:

The DART Route 305, Beach Connection, begins service on Friday, May 27, 2011, providing bus service from Wilmington to Rehoboth Beach on Friday nights, Saturdays, Sundays and holidays through September 5, 2011. Route 305 stops include Rodney Square, Wilmington Train Station, Christiana Mall, Smyrna Rest Stop, Scarborough Park & Ride lot in Dover, Super Wal-Mart in Milford, and the Rehoboth Park & Ride lot.

But what if you don't live within reasonable walking distance of Rodney Square or the train station? I guess you take a taxi ($$$), try to coerce a friend or family member into getting up early to drive you, or you're  just out of luck.

DART and the State of Delaware need to realize that if they want people to give up their cars and use public transportation, they will need to meet the Sunday and holiday travel needs of riders.

GPS... Yes, Even if You Don't Drive

I use my smartphone GPS all the time, and I don't even drive. In fact, I consider it one of the most essential services my phone offers. And I think its an important safety feature for those who use public transit. Here's how I use it:

• I use it to know where to get off the bus when I'm going somewhere new and where I'm not familiar with the bus stops. Before I leave I just key in my destination address on my phone's GPS-powered Google Maps application, which places a flag at that destination. Then I keep the app running so I can see where I am on the map as the bus travels. It's fun to watch the little blue triangle (my location) moving down the road on the map. When I see that I am close to my destination (flagged on the map), I pull the cord and signal the driver for a stop. 
• Once I'm off the bus and on foot, I continue to keep the application open and as I walk, it guides me to the exact address. No making wrong turns and then having to backtrack on a dead end street. 
• The street signage in Wilmington and much of New Castle County is often not very good. Sometimes I'm on foot and know I need to turn on, say, 9th Street... but when I get to an intersection there are no signs! My Google Maps app with GPS will tell me in a few seconds exactly where I am, on a street map that shows the names of the streets. No hiking down to the next corner to confirm whether I've made the correct turn (and hiking back if I haven't.)
• My vision is not good, and sometimes even when there is signage, I can't always be sure I'm reading it correctly. This is especially the case in low light situations. The phone is back-lit, so with GPS I can always know right where I am... no streetlights needed.
• Say I'm at the library and I want to go to a grocery store. I've never gone there from the library and I'm not sure how far it is. Should I just walk it? Wait for a bus? I can look the bookstore's address up on the web (on my phone), and then key it into the map app. Next, I ask for directions from where I am now. And because of the GPS, the phone "knows" where I am. It tells me the best way to walk there and also the distance. Nice.
• I haven't gotten lost in awhile, but if I ever did, I would use my phone map app with GPS to find out where I was, and how to get to a bus stop or wherever else I needed to go. 

Now, all this is NOT expensive. I use a Blackberry from Virgin Mobile: $35 per month for 300 minutes of talk and unlimited GPS, web, e-mail, and text messaging. I've had the phone for over a year and I feel I more than get my money's worth from it. However, if I was buying a phone today, I'd look seriously at Android phones. Virgin has two, one highly rated, the other not. Other no-contract mobile phone carriers are now carrying Android phones, but I can see from reviews that some are much better than others. Android is the new thing, and developers are creating new applications for it like crazy, many of them free. And you don't have the Blackberry surcharge, so on Virgin I would be paying only $25 per month for all of the above. 

S Market Street Bus Stops Closed

So where is this Collins Supply? I guess DART figures that you should know this if you are going to get off at that location. But I've ridden the bus to ShopRite before, and go past there several times a week,  and I have no clue. The least they could do is supply an address so riders could key it into their GPS or Mapquest or something. Do these folks at DART have any connection with people out there in the real world?


FYI, per Google, Collins Supply is located at 517 S. Market Street and is almost a quarter-mile south of the Salvation Army/A Street stop. It's shown on the map to the left. It looks like for Salvation Army, you might be better off using the stop farther north across the river.

I can't believe it's going to take almost a year to clean up the mess on S. Market Street. It seems like they've already been working there for a year. Full employment for road construction workers, I guess.

Bring a Sweater...

The hotter it gets outside, the colder the buses get! Sometimes the AC feels really good, but sometimes if your ride is a long one, you can get quite chilled. It seems contradictory to be in special  need of a sweater when the temperatures climb towards and above 90... but that's life with AC.

That's one of the hard things about summer for me. I don't use air conditioning at home, and have become skilled at keeping cool. But when I go out in the summer, it's a playoff between trying to keep cool, and then intermittently struggling to keep warm - on the bus, or in air-conditioned stores, offices and libraries. Seems nobody has the same idea about what constitutes a proper indoor air temperature. It can vary from over 80 degrees to what feels like less than 65. 

Stop at 10th and Orange Eliminated Thursday

DART is eliminating the bus stop at 10th and Orange in downtown Wilmington. Too bad, as many riders use this stop to get off an inbound bus that is running late, and run the two blocks down 10th Street to Rodney Square to try to catch a connecting bus.

This will make it harder for transferring passengers to make their connections. Unfortunately, buses on many of the DART routes are notoriously non-punctual.

I can kind of understand why they are doing this, however. There are a lot of stops along Orange St. and it causes quite a bit of congestion on this narrow little street when so many buses are stopping to pick up and let off passengers.

Which makes one wonder how they think things would be over on Shipley and 9th, running so many more buses through that location and using it as a hub. That was the proposed May 22 service change, fortunately now put off pending further study.

The News Journal today published an article about the postponement of changes to the Rodney Square bus hub. Read the full article here. They note that DelDot is setting up an "independent" third party study of the proposed changes to the hub. The study is slated to be completed next fall and used to redesign a safe and appropriate realignment.

According to the article: 

The proposed realignment would increase passenger safety, decrease traffic congestion, improve DART's on-time performance and move buses closer to DART route 8, which is a major urban connector between low-income areas of East Wilmington and the city, DelDOT Deputy Director of Public Relations Geoff Sundstrom said. 

Certain conditions also will have to be met, which include reducing the number of transfers for riders, adding police to the affected areas and reducing the number of buses on 10th Street from 383 to 176 per day.

However, the article notes that the proposed realignment would require passengers transferring from buses at one location to walk 0.2 mile (that's nearly a quarter-mile, folks). This walk, in case you don't realize it, comprises several blocks through heavy downtown traffic. Passengers will need to stop at traffic lights, and you know many riders hurrying to catch their next bus will ignore red lights, creating a hazard and also tying up traffic.

That's the first time I've seen DART citing proximity to route 8 as a plus for the realignment. However, route 8 is NOT one of the most heavily-used by passengers. The route 8 riders are vastly outnumbered by passengers who come in on the really crowded buses, such as routes 1, 4, 5, and 6, which bring riders in from outlying parts of the city and county, many of whom will be seriously inconvenienced by having to travel several busy city blocks in order to transfer. I don't see how this can fail to increase total trip times for the majority of passengers who need to transfer. This appears to represent a step backwards... not progress. 

I don't know about you, but I care a lot about increases in my trip time. A little less about on-time performance. It doesn't help to have the former in order to get the latter.

Oh, yeah. Rodney Square will be a nice, pristine showplace. None of those annoying bus people around.

Jazz Festival at Rodney Square

I've caught small portions of the annual DuPont Clifford Brown Jazz Festival this week when I have been at Rodney Square for transfers, going to and from work. It's been great. Even before the live entertainment starts, there is music playing for the enjoyment of us all... mellow jazz, mostly, and much appreciated.

The traffic has been a little heavier in the late afternoon-evening hours, making some buses run late. But I have not had any problems finding a place to wait for my bus.

This is a very easy... and free!... attraction for people in NCCo who do not drive. The crowd is pleasant, and getting here is easy if you have access to a bus route.

By the way, last night I noticed a table selling pies, over on the 10th Street sidewalk, next to the booth selling prints of jazz artists. They had sweet potato pies and bean pies. The labels said they were from Shabazz Bakery,  and ingredient lists included only natural ingredients, including eggs, butter, milk, sugar, etc. No chemicals. I bought a "personal size" bean pie, which I'd never heard of before. It's made with navy beans and brown sugar, and has a cinnamon topping. I had it for dessert last night, and it was delicious! Well worth the $3.00 price, big enough for 2 servings... but I ate it all. The crust on these types of commercially-made pies is usually terrible, like cardboard. But this was good, with a pleasant mild flavor, and the texture was even slightly flaky, almost homemade. Highly recommended!

Dart is not going to be changing buses from Rodney Square to Shipley Street. But they will, according to their latest news release, be changing the schedules for at least some of these buses on July 17.  


"All routes originally proposed for switching to Shipley Street, but are now remaining at Rodney Square will experience minor time changes from the current schedule to reduce the number of buses at one time."


But... where is the proposed new schedule for these buses? If they are changing the schedules, shouldn't we, the public, be given the details? What does "minor" mean? Even a five-minute change can mean that I do not make my connection and have to come in on an earlier bus. I'll have to either adjust my travel schedule or my work schedule. I need to know as soon as possible! Not the day the changes go into effect.

Come on, DART. Let your ridership know what is being changed! Even small changes can have a big impact on some riders.

July 17 Dart Service Change Announced

DART just put out a Press Release regarding the long-awaited May 2011 service changes. There will be no moving of bus stops from Rodney Square to Shipley Street, but other previously-proposed changes will take place. Here's what will be implemented July 17 in New Castle County:

* All routes originally proposed for switching to Shipley Street, but are now remaining at Rodney Square will experience minor time changes from the current schedule to reduce the number of buses at one time.

* Route 16 - route path into downtown Wilmington will change, traveling up Walnut St., 8th St., French St., 10th St. to Rodney Square continuing to West St., 12th St., ending on Delaware Ave. at Adams St. The out of town path will come from Delaware Ave. serving the stop on 11th St. side of Rodney Square instead of the King St. side. Stops on Orange St. will no longer be served by this route.

* Route 24 - new trip will be added leaving Kynlyn Drive at 6:28 a.m., arriving Rodney Square at 6:52 AM.

* Route 25 - NEW SERVICE EXTENSION The 1 year pilot service, made available through the DNREC Community Environmental Project Fund, will travel along Route 9 to Clinton Street to Canal Road ending at the existing parking area located on Washington Street. On the return, service will include Washington Street to DE 9 to the Tybouts Corner Park & Ride, then resumes its currently operated service to Wilmington. Service operates from 5:30 AM to 11 PM, Monday through Friday.

* Route 55 - minor time adjustments will be made between Glasgow and Newark to improve on-time performance. 

I Hate This!

This Route 4 bus was parked this morning at Rodney Square, on King Street at the corner of 10th. Notice there is no route sign, just "Dart Garage." It laid over like this for nearly ten minutes before the driver finally opened the doors and turned in the Route 4 Lancaster Ave. sign at 9:11 a.m.

Meanwhile, other buses were arriving and  lining up behind down the block. The trees are in full leaf and there is no way to see both this bus and those half way down the block.

Now this is why I hate it when drivers do this. I needed to catch the 33, and I did not know if this bus was going to turn on a Route 33 sign, or if the Route 33 bus would be way down the block. If I stand close enough to see this bus, I can't see the signs on the arriving bus. If I walk down the block so I can see arriving buses, I can't see the sign change on this bus.

DART ought to absolutely prohibit drivers from laying over, even for a short time, without a route sign lit. It makes it very hard for passengers to find their bus. For those with poor vision (like me) or handicapped, it is particularly difficult. 

4th Street Bus Detours This Weekend

4th Street at Van Buren will be torn up this weekend while a leaking water main is repaired. Until Monday morning at 6:00 a.m., riders of buses that use 4th Street will be detoured around the repair area. This will affect those who board or exit buses in the construction area. My guess is that this will delay buses that use 4th Street, Routes 4 and 24. I'd allow extra time if you need to transfer or be somewhere on time.

DART has announced that outbound (westbound) riders who usually use the stop at 4th and Van Buren will need to board at 4th and Harrison. That's one bock west (uphill).

Inbound (towards Rodney Square) riders who usually board at the 4th street stops at Van Buren, Jackson, Adams, and Monroe will need to board at Harrison or Jefferson Streets for the interim. Jefferson is 2 blocks east of Monroe.

I'd be prepared for this detour to extend beyond Monday at 6:00 a.m., if it were me.

Finally an Announcement in the News Journal

This morning found a notice in the News Journal, finally, that the service change has been postponed.  The article concludes with this:

"Cleon Cauley, DelDOT's acting secretary, said he is still reviewing the proposal and is considering other sites -- ones that would be near the Carvel State Office Building at 820 N. French St."

Great. So then the riders transferring from buses that discharge at Rodney Square would now have to walk 3-4 blocks to 8th and French Street? That doesn't sound much better than the Shipley proposal, to me. Yecch. These guys just don't get it.

Another Take from Dart on the Service Change Postponement

Here's the newest alert from DART, from their website. I'm very curious as to why there has been no press release. The News Journal is, of course, asleep at the switch and as a result, nothing has been posted in the newspaper. Riders without internet access will, of course, have no clue as to what is going on. As usual.

This is different from Friday's notice in DART's e-newsletter, isn't it? Here they refer to WHEN the new service change schedules will be implemented. As if it's a done deal that just had to be postponed for a bit. Yikes. More information needed!

Yakity-Yak Driver Gets Another Complaint

I need to send in a complaint to DART... it'll be the first in a long time. The past two Wednesday nights when I left work late (around 8:30 p.m.) the driver who picked me up was talking on the phone. Yakity-yak, no greetings for boarding passengers, just yakity-yak in a loud piercing Spanish mixed with fluent, unaccented English.

Last week she went on and on about a complaint she'd gotten (what a shock) and how unfair it was, getting sympathy from the male speaker who she had on the speaker phone at a volume that was close to hers. I was sitting a little ahead of the rear door, not at the front, and I could not concentrate on my audiobook... ended up turning it off. Even with earbuds in, her loud voice penetrated. Then there was another call, something about a kid taking a bath. Then back to the first caller, and when that ended she had another,  equally loud call, with a girlfriend. When we got to Rodney Square, a half hour later, she was still talking.

I know drivers are not supposed to do this stuff. The DART guidelines clearly say no loud phone calls, no speaker phones. Why would she think a driver, being paid to transport passengers with all due care, should be paid to talk on her phone? Talking on the phone, even hands-free, has been shown to be a distraction to drivers. I don't like this at all. I felt so annoyed, and I could tell other riders were equally aghast. Just what you want on your ride home after a 12-hour day.

May 22 Service Change on Hold... Yippee!

DART First State

Delaware’s Public Transportation Provider

A Division of DelDOT

May 20, 2011    9:15 AM

This DART Rider e-mail notice is sent to you as part of our continuing effort to keep you aware of the services and programs we offer, and news, including service changes, rider alerts, and system improvements.

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Spring 2011 Service Change Postponement Advisory – Until further notice the implementation of the statewide service change set for May 22^nd has been postponed.  DART bus routes will continue to operate according to their current route alignments and schedule times.   

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Doin' the happy dance! I couldn't believe my eyes when I saw this in my Blackberry inbox this morning. To say I'm happy about this would be a vast understatement. But... it''s not a cancellation, and the e-mail doesn't give us any idea of when, if ever, the change will be implemented. I need to know more...